Troubleshooting

Jellyn can't post in a channel

On the Discord page, the Channels table shows whether Jellyn can post in each channel. If it can't:

1. Open the channel's settings in Discord, then Permissions.
2. Give Jellyn's role (or Jellyn itself) View Channel, Send Messages, Embed Links and Attach Files.
3. Back on the Discord page, the table checks again.

For channels Jellyn makes or locks itself (like session channel locks), it also needs Manage Roles.

ER:LC commands fail with error 4000

You are not authorized to perform this action on this server means ER:LC hasn't been told Jellyn may run commands there.

1. On the ER:LC page, press Authorize Jellyn on ER:LC.
2. The private server's owner signs in with Roblox on ER:LC's page and approves Jellyn.
3. Press Check now. When ER:LC takes the test message, it's fixed.

Reading the server (players, logs) works without this; only commands need it. See Connect ER:LC.

The ER:LC page says the key was rejected

Your private server's API key was changed or revoked in ER:LC. Copy the new key from ER:LC and link the server again with Link a server.

A command doesn't show in Discord

• Check Jellyn is still in your server, with the Use Application Commands permission for the members.
• Discord can take a minute to show commands after Jellyn joins. Reload Discord with Ctrl R.
• With Jellyn+, someone may have turned the command off on the Discord page. It says so when run.

A command says the server isn't set up

Someone with Manage Server needs to run /setup first. See the Quickstart.

Roles or nicknames don't change

Shift roles, leave roles, the verified role and nickname prefixes all need:

• Manage Roles and Manage Nicknames for Jellyn,
• Jellyn's own role above the roles it gives, in Server Settings → Roles.

Discord never lets a bot change the server owner's nickname, so the owner keeps theirs.

Someone can't see a page

What someone can open comes from their roles: the staff and management Discord roles from /setup, and their Jellyn roles. Give them a Jellyn role with the permission for that page. Pages of a plan the server doesn't have don't show at all.

Shifts don't start when staff join the game

• Shifts for the whole team has to be on, on Game features, or the person turns it on for themselves in their account settings.
• They need a verified Roblox account, and to be on one of the teams you picked, if you picked any.
• Your ER:LC server has to be linked, and someone has to be in it for Jellyn to see them.

A feature says it needs Jellyn+

That feature is part of Jellyn+. Settings you save for it are kept, and work once the server has the plan.